Monthly Archives: August 2014

LON01 – LON01-CORE – 28/08/2014 – 17:10 *OUTAGE* *RESOLVED*

At 17:11 our networking monitoring advised to a failure on our network which was localised to a single rack within LON01.

Initial diagnostics started and it was assumed there was a power issue within Rack03 as all devices on Feed A where showing as “unreachable”

Further diagnostic showed this not to be the case but a line card within LON01-CORE having been reloaded by the primary supervisor due to a series of automated test failures.

UPDATE01 – 17:18

The module has come back online and all traffic has resumed. Engineers are currently working on why this occurred.

Virgin Media Leased Lines *OUTAGE* *RESOLVED*

We are currently aware of an incident on Virgin Media’s network which is causing a loss of service to several Virgin Media provided leased lines.

Virgin Media are currently investigating and updates will be provided as and when they become available.

UPDATE01 – 10:52

Virgin Media have identified a problem with one of their core routers in Telehouse and they are continuing their investigation although no ETR is available as of yet.

UPDATE02 – 11:00

We are seeing service restore back to Virgin media circuts, however this has not been confirmed by Virgin yet.

UPDATE03 – 12:00
We have requested an RFO from Virgin which we will make avalible via the NOC

LON01 – ESXi02.R01 & ESXi03.R01 – 14/08/2014 – 20:00 – 21:00 *Planned Maintenance* *COMPLETE*

There will be Planned Maintenance on ESXi02.R01 & ESXi03.R01 to resolve the ongoing remote management issue with these systems which a resolution has now been identified.

Work will involve a reload of these boxes. During this reload EasyBOND services will be effected. Connections will however be manually transferred to the backup aggregation service prior to the work but users will see a sort 10-30 second outage.

We apologise for any inconvenience this may cause.

UPDATE 01 – 20:28
This work is complete and all services have been transferred back to their original primary servers. We will continue to monitor the ESXi hosts.