Month: July 2014

LON01 – EasyIPT – 21:00- 21:05 – 24/07/2014 *Planned Maintenance* *COMPLETE*

Following on from a known bug in Asterisks whereby a PBX sends an occasional “unauthorized registration” message to our softswitch following on from a SIP OPTIONS request resulting in an account ban if received more than 3 times during the life of the registration. We have made some changes to our core softswitch to eliminate … Continue reading “LON01 – EasyIPT – 21:00- 21:05 – 24/07/2014 *Planned Maintenance* *COMPLETE*”

Following on from a known bug in Asterisks whereby a PBX sends an occasional “unauthorized registration” message to our softswitch following on from a SIP OPTIONS request resulting in an account ban if received more than 3 times during the life of the registration.

We have made some changes to our core softswitch to eliminate this problem. These changes require a reload of the active configuration files on the server and will drop any active call. This reload should take no more than 30 seconds.

We apologise for any inconvenience this may cause.

UPDATE01 – 21:01
This work is complete.

EasyIPT – Inbound Calls – 12:45 – 21/07/2014

We are aware of an issue with inbound calls via one of our carriers. Engineers are working to urgently restore service. UPDATE01 12:50 Service was restored however has been lost again. Outbound calls are routing over alternative carriers. Our senior engineer is currently dealing directly with the carrier. UPDATE02 13:23 Service has been restored; An … Continue reading “EasyIPT – Inbound Calls – 12:45 – 21/07/2014”

We are aware of an issue with inbound calls via one of our carriers. Engineers are working to urgently restore service.

UPDATE01 12:50
Service was restored however has been lost again. Outbound calls are routing over alternative carriers. Our senior engineer is currently dealing directly with the carrier.

UPDATE02 13:23
Service has been restored; An RFO will be issued shortly. We apologise for any inconvenience caused.

UPDATE02 14:00
This issue has reoccured, the root of the problem has been identified and we are building an RFO that will be published shortly.

Outage Report
Major Incident Report – EasyIPT Outage 21-07-14

EasyXDSL – WBC Cannot connect Issue (ADSL2+) *RESOLVED*

We have been advised by our wholesale partner ENTANET that where is BT’s network problem preventing some DSL users connecting. The issue spans multiple nodes and is not geographically restrained to one area. They are investigating this as a matter of urgency and further updates will be provided when they become available. UPDATE01 17:30 This … Continue reading “EasyXDSL – WBC Cannot connect Issue (ADSL2+) *RESOLVED*”

We have been advised by our wholesale partner ENTANET that where is BT’s network problem preventing some DSL users connecting. The issue spans multiple nodes and is not geographically restrained to one area. They are investigating this as a matter of urgency and further updates will be provided when they become available.

UPDATE01 17:30
This has been confirmed as resolved by wholesale.

LON01 – Zen BGP Session – 22:00- 05:00 – 18/07/2014 *Planned Maintenance*

We have been advised by Zen that they have a maintenance window between 22:00 and 05:00 on the 18th/19th of July for “Essential Software upgrades” Expected impact duration: 2 x 30min outages within a 7hr window. During this time we may lose our peering to Zen.

We have been advised by Zen that they have a maintenance window between 22:00 and 05:00 on the 18th/19th of July for “Essential Software upgrades”

Expected impact duration: 2 x 30min outages within a 7hr window.

During this time we may lose our peering to Zen.

LON01 – EasyBond – 20:00 – 21:00 – 03/07/2014 *Controlled Failover Test* *COMPLETE*

We will be conducting a controlled failover test to our backup aggregation server following today’s failure to ensure this transfer process is working correctly. A few small outages will be seen during this window for bonded customers. UPDATE01 – 20:54 Testing has completed and the service failed over as expected on 3 simulated failures

We will be conducting a controlled failover test to our backup aggregation server following today’s failure to ensure this transfer process is working correctly. A few small outages will be seen during this window for bonded customers.

UPDATE01 – 20:54
Testing has completed and the service failed over as expected on 3 simulated failures

LON01 – EasyBond – 15:32 – 03/07/2014 *Outage*

We are aware of an outage that has just taken place on our bonded platform and we are working to find the root cause. UPDATE01 – 16:12 We have been able to restore service and are reviewing the logs with out software vendor. Once we know the cause of the outage an RFO will be … Continue reading “LON01 – EasyBond – 15:32 – 03/07/2014 *Outage*”

We are aware of an outage that has just taken place on our bonded platform and we are working to find the root cause.

UPDATE01 – 16:12
We have been able to restore service and are reviewing the logs with out software vendor. Once we know the cause of the outage an RFO will be published.