Monthly Archives: September 2013

NOC: Planned Maintenance – 25/09/2013 – 21:00 till 22:00 – LON01 (Hosted EasyIPT) *COMPLETE*

We will be reviewing our out-of-band management on this service and associated
servers. If adjustments are required then we will be conducting a controlled
reboot in order to adjust the iLO BIOS on each device. An outage is expected during this window as handsets will be unable to register to the platform and will result in a timeout.

This outage will due to its nature and the individual settings of each handset result in a possible stuck NAT session with a customers router, Where a customer has all our required managed hardware and where Structured Communications have a current and valid maintenance contract with the site, we will reboot the required hardware remotely. Where this is not the case, customers are requested to power-cycle there hardware if they find there handsets have not re-registered following this work.

UPDATE @ 18:46 – 25/09/2013

This was has been postponed

This work has been rescheduled for Monday the 07/10/2013 (same time window)

UPDATE @ 22:00 – 07/10/2013

This work is now complete

NOC: Planned Maintenance – 25/09/2013 – 21:00 till 22:00 – LON01 (EasyHTTP Service) *COMPLETE*

We will be reviewing our out-of-band management on this service and associated
servers. If adjustments are required then we will be conducting a controlled
reboot in order to adjust the iLO BIOS on each device. Several small outages may
be seen for HTTP traffic, FTP traffic and Email flow (both inbound and outbound). Email will not be lost durning this window as it should be queued on the originating server.

UPDATE @ 18:46 – 25/09/2013

This was has been postponed

This work has been rescheduled for Monday the 07/10/2013 (same time window)

UPDATE @ 22:00 – 07/10/2013

This work is now complete

NOC: Planned Maintenance – 25/09/2013 – 20:00 till 21:00 – LON01 (Easybond Service) *COMPLETE*

We will be reviewing our out-of-band management on this service and associated servers. If adjustments are required then we will be conducting a controlled reboot in order to adjust the iLO BIOS on each device. Several small outages may be seen while connections automatically fail-over to redundant hardware and ultimately back to the primary hardware.

UPDATE @ 18:46 – 25/09/2013

This was has been postponed

UPDATE @ 09:30 – 30/09/2013

This work has been rescheduled for Monday the 07/10/2013 (same time window)

UPDATE @ 21:00 – 07/10/2013

This work is now complete