28/07/2020 – 20:00 SMTP relay

We are aware our unauthenticated SMTP relay cluster has been subject to relay abuse by a compromised client. Currently SMTP services are suspended on the cluster.

UPDATE 01 – 22:30

SMTP services on the cluster remain suspended while we review. Further updates will be provided on the 29/07/2020

UPDATE 02 – 09:15 – 29/07/2020

After a full review. Due to the age of the platform, End of life support on the OS, extremely low usage levels (less than 0.1%) and the lack of support for enhanced security such as DKIM and DMARC. We have decided to withdraw the platform form service.

For customers who where using the service, We would advise migrating to authenticated SMTP provided via your web hosting provider or signing up with a free relay such as https://www.smtp2go.com/

We understand change is unwelcome, but after review we feel this is in the interest of all who still use the platform to protect your domain and others.

11/05/2020 14:32 – Broadband Disruption

Our network monitoring has alerted us to a number of BTW based circuits going offline and prefix withdrawals from suppliers. We are currently investigating.

UPDATE 01 – 14:49

We are seeing reports from other providers that they have experienced other issues. Initial investigations appear to show this as a problem within the “Williams House” Equinix data center in Manchester.

UPDATE 02 – 15:51

Connections are starting to restore. Services affected appear to have been routed via Manchester.

16/04/2020 23:00 – Broadband Maintenance

We will be making some changes to our broadband network tonight in order to isolate 2 upstream gateways we suspect of causing additional latency to circuits routed via them.

This will cause existing connection via these gateways to drop and reconnect. Due to the nature of the change this can take up-to 20 minutes.

UPDATE 01 – 23:03

This work is about to start.

UPDATE 02 – 23:06

Tunnels have been terminated and traffic is starting to move across to other gateways.

UPDATE 03 – 23:28

We have seen an issue with the L2TP control messages not being accepted by the upstream gateways and releasing circuits to other gateways. We have therefore had to revert part of the configuration. Further works will be required at a later date.

03/03/2020 – 16:45 – Voice Issues

We are aware of an issue affecting inbound calls with one of our upstream voice carriers. We have re-routed outbound calls around the affected network and calls should be connecting as expected.

We have raised a priority case with the carrier who have confirmed there is an issue and is being dealt with urgently.

We apologize for the disruption and will update this NOC post once further details become available.

UPDATE 01 – 17:10

We have started to see inbound calls on the affected carrier restore and traffic flowing. We have not had official closure yet, so services should be considered at risk still

UPDATE 02 – 17:33

The affected upstream carrier has confirmed services have been restored and this was the result of a data center issue. We have asked for a RFO and this will be provided as requested.

re-routing has been removed and all service are normal.

Once again we apologize for the disruption

FINAL – 04/03/2020 – 14:45

We have been advised the ROOT cause of this incident was the result of a failed network interface on a primary database server within the carrier network. We have been advised the database is redundant but this has highlighted the need for additional redundancy and is already being deployed.

DSL – 14/01/2020 – 08:15

At 08:15 GMT this morning, we were alerted to a number of DSL broadband sessions disconnecting. Initial diagnostics showed there was no fault within our network and this was escalated to our wholesale supplier.

Our wholesale supplier responded to advise a DSL gateway “cr2.th-lon” at 08:15 GMT had dropped a number of sessions however had started to recover at 08:23 GMT. At this time the root cause of the outage is unknown but investigations are continuing. Services should be considered at risk until we ascertain the cause.

UPDATE 01 – 10:50

We have seen a further drop in sessions where sessions have had to re-authenticate. We have requested an update from our supplier to enquire of this is related to the issues seen this morning.

03/11/2019 13:29 – sip03.easyipt.co.uk

We are aware of issues with customers routed via sip03.easyipt.co.uk for VoIP calls. We are currently looking at this as a matter of urgency.

UPDATE 01 – 13:39

We have discovered an issue with the Database running on the media gateway and will be performing a reboot. Any active calls will drop.

UPDATE 02 – 13:45

The reboot has completed. However we have lost a number of critical services and are working to restore them.

UPDATE 03 – 13:58

We have been able to recover the services, however concerned about stability and why these services did not automatically start as expected. We are undertaking further reviews and the platform should still be considered as “at risk” until further notice.

UPDATE 04 – 14:47

We have been able to automatically recover a number of services, however we are still seeing some services fail to load on boot. This is something we need to look in too and believe it to be part of a race condition on the server. The media gateway has remained stable and processing calls as expected.

A full review of the media gateway will take place next week to ensure all startup services recover as expected.

03/07/2019 – Web hosting / email retirement and upgrade

At the end of 2019, Windows 2008 server will become EOL (End Of Life) and cease to be supported by Microsoft. In response to this, we will be retiring the platform which we have had in operation since 2011 and migrating accounts to a Debian based operating system well before this.

Unfortunately due to the age of the operating system and the cross vendor platforms there is no direct migration path between systems and will requires changes on both our side and customer applications. (such as emails programs)

The change does bring around a vast number of new features and security options such as SSL (Secure) email which is now becoming industry standard.

All user accounts will need to be migrated by the 30th Aug 2019 when the platform will be turned off. We are currently migrating accounts on a domain by domain basis due to the manual requirement to transfer account data.

Users that have existing accounts setup as IMAP will simply need to delete there accounts when told to and re-create there them with the new server details provided. While we will make every effort to help and backup data, we are limited in what remote assistance we can provide due to unmanaged nature of the product and would strongly suggest users backup there email to local storage prior to making any changes.

Changes our side to DNS will require time to populate around the internet and some disruption is expected on your migration day. Sadly this cant be avoided but we will do all we can to minimize this.

Affected customers will be contacted directly and you are welcome to contact us to expedite your move.

UPDATE 01 – 04/07/2019

In order to ensure data consistency, we have moved to suspend logins to the old platform and would advise anyone who still has access to no make changes until after you have migrated your account as data may be lost.

UPDATE 02 – 10/07/2019

End users will start to see messages about new accounts being created. This is expected as they are being cloned on to the new platform. It also ensures we have up to date contact information for the migration email to follow

UPDATE 03 – 15/07/2019

It has come to our attention that the formatting on the mass email sent out last night has broken. We have uploaded the original email below.

Dear sirs,

Further to our recent advisory on the retirement and renewal of the existing webhosting & email platform. (Details can be found at https://noc.structuredcommunications.co.uk/?p=1387)

Please find below further details and plans on the account migrations that will affect you.


Due to the more modern file structure and use of secure connections on the new platform. Users are advised against simply updating existing email accounts by changing the server details. For ease, users are advised to create a new separate account on there respective email clients and devices using the new server details at the bottom of this email.

Initially, once you create the duplicate account, the contents of the inbox will be out of date. Upon creation of the new account and once you are ready to migrate please visit http://noc.structuredcommunications.co.uk/EasyHTTP/ and complete the form.

Within 24-48 hours the contents of your mailbox will be synchronised to your new account and will begin downloading on your devices. (This may take time if you have a large inbox) Your old account will then stop working and can be deleted from your email client and devices.


Structured Communications will take steps to preserve your email data however is in no way responsible should data loss occur and advise clients to always keep their own data backups.


If you have your email client configured for POP3 based email, then we would advise you to consult your IT personal as the above will result in data loss. You are welcome to contact us if you have questions.


Due to the unmanaged nature of this product and data protection, Structured Communications will be limited in the assistants it can offer end users in setting up and deleting accounts. We can however refer users to one of our IT partners who can offer remote assistance at a charge.


NEW SERVER DETAILS:
USERNAME: Your full email address
PASSWORD: Your existing password

INCOMING SERVER: plesk.easyhttp.co.uk
PORT: 993
ENCRYPTION METHOD: SSL or TLS

OUTGOING SERVER: plesk.easyhttp.co.uk
PORT: 465
ENCRYPTION METHOD: SSL or TLS
OUTBOUND AUTHENTICATION: YES (use same username and password)

Users with a website and custom DNS entries have been mirrored where possible


We understand these changes can be quite confusing and will do all we can do assist and answer any questions however they are necessary.


We will send out reminders for accounts that’s have not migrated before the August 2019 deadline. Should you take no action then your email accounts will stop working and we may lose the ability to sync your inbox data from the date it was initially cloned.


You can contact us on support@structuredcommunications.co.uk or call 0203 301 4000 (even if you want to confirm this email has been sent by ourselves)

UPDATE 04 – 19/07/2019 – User Guides

UPDATE 05 – 01/08/2019 -Helping Users Migrate

We have been working internally to looks at options of migrating current DNS records. This is possible however without the use of SSL due to the IP miss-match between old and new.

In order to assist users in the short term we are moving records requiring little changes if any to email clients. This will allow users to move over before the cut over date automatically, however changes will be required long term as non-SSL connections are turned off.

Domains where no contact has been made will commence from the 05/08/2019. Users should see no interruption.

UPDATE 06 – 30/08/2019 -Extended Deadline

We have, at our own discretion extended the “switch off” date until the 03/09/2019.

06/06/2019 10:00 – Broadband Disruption

We are currently seeing packet loss on many broadband connections, this is currently being investigated and updates will be provided shortly.

UPDATE 01 – 10:45

We have located a back-hull link within our network between our core in Horsham (HOR) and London (THN) that is operating with packet loss at a low level which is affecting services provided by our Horsham facility. This has been removed from service and traffic is flowing via alternative routes.

UPDATE 02 – 11:00

The link removal has restored full service to platforms that operated in part via this link. Investigations are taking place with our fibre backhull provider to ascertain where the fault is. However we suspect this is a common fault further upstream.

UPDATE 03 – 11:29

We are aware some Horsham based broadband services are still seeing issues. Investigations show this to be based around a common fibre link and provider as per our backhull link and investigations have been escalated.

UPDATE 04 – 12:55

We have chased for an update with our suppler who have advised they are seeing issues within there core network affecting other exchanges and services. We have pushed for an escalation due to the severity of the issue.

We apologise for the continued disruption

UPDATE 05 – 14:10

We have been advised the issue is still ongoing and we expect an update by 15:00

UPDATE 06 – 16:01

We have placed further escalations to seniors managers at our suppler due to the length of time this has been ongoing.

UPDATE 07 – 17:00

Our investigations have concluded after speaking with other wholesale providers that this is a result of a Vodafone wholesale issue and a problem within there core network that they are trying to isolate.

UPDATE 08 – 18:10

We have observed packet loss returning to 0% on affected services. This is been confirmed by our supplier however we are continuing to monitor.

UPDATE 09 – 18:50

We have continued to see a good service. Other ISP using Vodafone backhull have advised the same, however we are containing to monitor.

30/05/2019 06:00 – Broadband Disruption

-Update 08:50- We are starting to see some connections come back into service, we are continuing to monitor the situation and will provide more updates shortly.


We are currently aware of an issue effecting lease line and broadband customers. Some services are currently down, we are working with suppliers to get this resolved as soon as possible and will provide updates as we get them.

Apologies for any inconvenience caused.