23/02/2019 – 08:00 till 18:00 – Horsham Power – Planned Maintenance

On the 23rd February 2019 starting from 08:00 our UPS vendor Vertiv will be undertaking a planned upgrade to the system adding additional battery capacity to our Horsham facility.

Normally with this type of work the UPS would be placed on “bypass” however the nature of the works require a complete decommission of the system which will require a complete isolation and removal of power to feed “B”

Each cabinet is supplied with a redundant “A” supply. All of our critical services and client facing platforms are dual feed so no outages are expected however should be considered at risk until the completion of the works.

We will be contact clients with co-location who have devices that are not dual redundant.

01/1/2019 – 22:20 – LNS01 Broadband Gateway

We are aware of a unexpected reload of LNS02 which has occurred again. We are currently dealing with our vendor as to the cause and resolution.

UPDATE 01 – 22:44

Our vendor has responded providing some technical information from the resulting crash and we have some additional logging capability in place. We are unable to advise any further at this stage due to ongoing investigations.

03/01/2019 @ 22:00 – LNS01 Broadband Gateway – Planned Maintenance

We will be taking LNS01 out of service on the 03/01/2019 at 22:00 in order to complete some physical maintenance work for the 04/01/2019. Connections on LNS01 at this time will experience a drop in PPP and reconnect to LNS02.

UPDATE01: 22:48

This work is due to start. Sessions will drop and start to move over to LNS02. If your connection does not come back up within 5 minutes please power cycle your router. If this does not work then please turn off your router for 20 minutes to allow the session to fully close down.

UPDATE02: 23:18

LNS01 has been taking out of service we we have seen 95% of connections move across as expected. Work can now start on this device tomorrow as planned without further impact on services. Updates to follow.

UPDATE03: 12:50

Work has been completed and LNS01 is back in service accepting connections.