26/09/2018 – 12:01- Broadband

We are aware of an issue affecting a large number of subscribers not being able to connect to the internet.

Initial reports and investigations seem to suggest this may be a problem within the wider BT Wholesale network as a number of other ISPs are reporting the same issues.

We’re continuing to investigate with our supplier and will provide further information when we have it.

UPDATE01 14:26

We can see that service was restored on the majority of circuits at approximately 1pm. We are still in correspondence with our suppliers in order to obtain information on the cause.

Planned Maintenance – 08/06/2018 – 00:01 till 06:00 (Leased Lines)

We have been advised by one of our fibre providers that they will be conducting maintenance on there hardware from the 8th June 2018 from 00:01 at Telehouse. This will affect a number of leased lines we provide via this location.

Please note this will affect clients with redundant fibre services whereby they terminate into the same core device on our network (carrier only redundant). Clients with DSL backup and or redundant fibre to our diverse cores at Telehouse (full redundancy) will not be affected.

Downtime is expected to be between 15 and 60 minutes all being well.

DNS Vulnerability affecting DrayTek

As per the various news reports there is a DNS Vulnerability affecting DrayTek routers. Over the past few days we have been auditing clients who have vulnerable models and a valid maintenance contract with ourselves. Work is already underway to patch devices in this instance however, we would advise all clients with Draytek hardware to check if there device is affected and update firmware as required:

Please see below 3rd party link for full details.

DNS Vulnerability Strikes Popular DrayTek Broadband ISP Routers

As a measure we will be blocking the DNS server used for the exploit on our network. However this could result is a loss of service should your device already be compromised. This unfortunately is a better option than using the compromised DNS server as detailed in the above news report.

If you have any questions please do not hesitate to contact us.